Frequently Asked Questions

USPS 2 to 5 business day and UPS 2 Day. We offer free USPS shipping on orders over $200.

We are not responsible for delayed delivery caused by carrier.

We ship to select international countries with DHL. We are not responsible for tax and duty fees.

As our company grows, please be patient with us. Our items are made to order, and most items take 7-10 days to make and ship out as soon as they are finished. Any order with engraving or personalized stone arrangements usually take 2-3 weeks to make. Bespoke and custom items take an estimate of 6-8 weeks to make before shipping.

If your order is a rush item please email us and we will do everything we can to get it to you on time!

Yes! We will send you a tracking number as soon as the items ships.

We promote #wearalways, but there are times when you may want to be more careful and remove your jewelry before doing certain activities.

These times include:

Strenuous activity that involves rubbing against metal such as exercise classes or weight lifting. Cleaning with harsh chemicals such as bleach, especially anything with Chlorine… and make sure to avoid swimming pools and hot tubs with Chlorine, which can cause discoloring and damage to fine jewelry. Also, you may want to avoid activities where your hands get extra dirty, as they can cause build-up on the jewelry (although it can usually be removed easily). This may include activities such as gardening, working with clay, cooking, or using lotion/oils. Please use extra caution with softer stones such as pearls, turquoise, and opals.

If your jewelry becomes dull or dirty, we recommend using a soft brush (a make-up brush or soft toothbrush) and an organic cleaning spray or non-detergent soap. Rinse with warm water and air dry. You can also use a lint-free jewelry polishing cloth. If your jewelry needs a deep cleaning, please take it to your local jeweler or email us.

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Sapna Creations Jewelry

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